Warranty Policy
A complete guide to solar warranties
At SunPeople, we provide a comprehensive warranty for our services and also the manufacturer warranties associated with our products. This information aims to guide you through every measure we take to ensure the longevity and optimal performance of your solar system for years to come.
What is SunPeople’s Workmanship Warranty?
We guarantee the quality of our workmanship and provide a five-year workmanship warranty on every installation we undertake, whether it’s a solar system, battery installation, an EV Charger, or a combination of these. Our commitment extends to all our customers. ** (T&C apply)
Reach out to us to discuss any questions or concerns you may have.
When does SunPeople’s warranty come into effect?
When does the warranty come into effect? When items are installed or when the full amount has been paid? [Dave to complete]
This warranty will no longer be valid if:
- Anyone other than an authorized SunPeople installed or SunPeople authorized person works on (including repairing or altering) the system / components at anytime
- You fail to comply with all reasonable instructions of SunPeople (whether written or verbal) in relation to the maintenance and operation of the solar system.
What are the warranties for the products SunPeople installs?
We specialise in the installation of solar panels, batteries, EV chargers and other energy efficiency products. We choose to install products from the best quality manufacturers, ensuring comprehensive warranty coverage for your entire system. Additionally, any supplementary components integrated into your system also come with their respective warranties. You can find the warranty for each product below.
If any product fails to meet performance or durability standards, or if it is found to be faulty, customers must adhere to the warranty claim procedures outlined by the manufacturer.
You can contact SunPeople to find out more about the warranty of each product we offer, or you can find them here.
Repairs or replacements
SunPeople agree to implement repairs and or replacements within a reasonable time following on from a claim having been initiated between the consumer and SunPeople.
Exclusions this warranty does NOT cover
(i) failure on the part of the Customer to properly maintain any Goods;
(ii) failure on the part of the Customer to follow any instructions or
guidelines provided by the Supplier or with the Goods;
(iii) any use of any Goods otherwise than for any application specified
on a quote or order form;
(iv) the continued use of any Goods after any defect becomes apparent
or would have become apparent to a reasonably prudent operator or
user;
(v) fair wear and tear, any accident or act of God; or
(vi) something an entity other than the Supplier (excluding the Supplier’s
agent or employee) said or did.
Your existing electrical installation, wiring or fuse box;
Damage caused by third party (malicious damage)
damage caused by vermin, animals or pests;
Damage caused by acts out of “human control” improper voltage or power surges, accidents or other acts beyond our reasonable control;
Any damage to your property caused by the solar system failing or breaking;
Any alterations to your property which are a necessary consequence of the provision of the installation services; or
Any damage of any kind that was not reasonably foreseeable or that could not have been expected to result from:
Manufacturer Warranties
Trina Solar
Trina offers both a 25-year product warranty and a 30-year power warranty for their solar panels. But what’s the distinction between these two warranties?
The 25-year product warranty assures the structural integrity of the panel for the entire 25-year duration. This means Trina guarantees that the panel will remain structurally sound and free from defects for the full warranty period.
The 30-year performance warranty focuses on the panel’s power output over time. Solar panels naturally experience a slight decrease in efficiency as they age. Trina’s performance warranty ensures that the panel’s power output remains above a specified threshold throughout the 30-year period.
To learn more about Trina’s solar panels and their warranty terms, please visit Trina’s website for detailed information.
Enphase Microinverters
In Australia, Enphase offers a 15-year warranty for their microinverters, providing customers with reliability and peace of mind. Additionally, you have the option to extend the warranty for each microinverter by 10 years for an additional $20 per unit. For comprehensive details on Enphase microinverter warranties, please refer to the following link, which contains all pertinent information.
Enphase batteries boast one of the most robust warranties in their class, covering 15 years or 6,000 cycles, whichever occurs first. A cycle constitutes the complete charging and discharging of the battery, typically occurring once daily in many households, depending on energy consumption patterns. The warranty period commences upon installation and connection to the Enphase Enlighten App by your installer.
Enphase controllers, the essential components that communicate with IQ Batteries, are backed by a 10-year warranty. These controllers automatically detect grid outages, ensuring the safe connection of your solar system to the grid. Enphase IQ gateway warranty is 5 years. Similar to the Enphase IQ Battery 5P, the warranty period for controllers and IQ gateway initiates upon installation and connection to the Enphase Enlighten App. Detailed documentation regarding the warranty for these indispensable components can be accessed from the Enphase Energy Warranty for IQ Battery and IQ Controller document.
To delve deeper into the warranty specifics for the Enphase IQ Battery 5P, visit the dedicated page rearding Enphase IQ Battery warranties. For more warranty information please follow this link
Sungrow
Renowned as a premier choice for solar inverters catering to small to medium-sized solar power needs, Sungrow offers flexibility in system design, hassle-free maintenance, and efficient energy management.
Sungrow stands out as one of the finest inverters available in Australia, commanding a significant share of the local solar market and boasting international recognition in the solar industry. Sungrow, a prominent manufacturer of solar inverters, has a widespread presence with numerous installations in homes nationwide, underscoring the importance of their robust written warranty, which is regarded as one of the industry’s best, though not without its limitations.
If your solar power system features a Sungrow inverter, particularly those installed post-July 2020, it likely comes with a 10-year warranty covering most components, including labor and transport costs.
Sungrow’s standard product warranty prior to 2020, spans five years from the installation date or no more than six years from the solar inverter’s manufacturing date. With a stellar reputation for producing quality solar inverters in recent years, Sungrow warrants serious consideration for installation at your property.
The 10-year warranty does not extend to cover the inverter’s wireless dongle, which is instead covered by a one-year warranty period.
The Sungrow wireless dongle, is inserted into the underside of the inverter, enabling internet connectivity via your wireless modem.
This one-year warranty encompasses all Sungrow wireless communication dongles, smart energy meters, logger devices, and related accessories.
Sungrow battery
The warranty for the SBR battery lasts for 10 years or until it has supplied approximately 13,400 kWh per battery module.
To convert MWh figures into kWh figures, simply multiply by 1,000. For example, 40.32 MWh becomes 40,320 kWh. This ensures that the warranty will last the full 10 years for all typical households.
BYD Global
The BYD Battery-Box Premium HVS and HVM Limited Warranty outlines the warranty terms for their battery products in Australia. The warranty period is ten years from the Warranty Start Date, which is either six months from the production date or 30 days after the delivery date, depending on documentation provided by the buyer.
The warranty covers defects in materials and workmanship and guarantees that the battery will retain 60% of its usable energy or reach the minimum throughput energy within the warranty period.
For more information please visit:
Akio
Aiko Solar provides a comprehensive warranty for their solar panels, which includes a product warranty covering defects in materials and workmanship for a specified number of years. Additionally, they offer a performance warranty that guarantees a certain level of power output over a longer period, often up to 25 years. Specific terms and conditions may vary, so it is advisable to review the official warranty documentation.
3 year warranty on Zappi EV charger
As well as having our excellent technical support team on hand to answer any of your questions and queries, zappi also comes with a 3-year warranty.
Once your myenergi zappi has been installed, please register your individual products to take full advantage of the 3 year warranty support for un-interrupted EV charging.
Winaico
WINAICO stands behind their solar modules with dual policies designed to safeguard your investment for up to three decades. The commitment to quality and durability is evident in WINAICO comprehensive protection, comprising both a product warranty and a performance guarantee.
Product Warranty:
Enjoy peace of mind with 30-year product warranty, which provides extensive coverage for all components of your solar system. WINAICO guarantee the quality and integrity of every part. In the rare event of a defect stemming from design or manufacturing flaws, WINAICO pledge to promptly replace or repair any faulty components. This warranty encompasses essential elements such as cells, junction boxes, glass, and frames, ensuring the longevity and reliability of your solar panels.
With WINAICO, you can trust that your solar investment is safeguarded for the long haul.
WINAICO commits to maintaining optimal energy generation from your modules over an extended period of up to 25 years. While it’s natural for solar panels to experience degradation over time, the guarantee ensures that you’ll continue to receive the maximum energy output you deserve. Rest assured that with WINAICO, your solar investment will consistently deliver the energy efficiency and performance you expect for years to come.
Fronius
Fronius, an Austrian company renowned for its top-quality solar inverters, is highly sought after by installers in Australia for several reasons:
- Reliability: Fronius inverters are known for their dependable performance.
- Ease of Installation: They are designed for straightforward installation.
- Flexibility: Fronius inverters offer ample flexibility in designing solar system layouts.
- Excellent Support: The company provides outstanding installer and customer support services.
When purchasing a residential Fronius inverter, you’ll receive a 5-year warranty covering most components and labor costs, known as “Fronius Warranty Plus.” Additionally, if the inverter is registered, you’ll be entitled to an extra 5 years of warranty, called “Fronius Warranty,” which covers most physical parts excluding labor or transport costs. Fronius smart meter warranty is 2 years. SunPeople registers the inverter and smart meter on your behalf as part of our administration service.
Tesla Powerwall 2
For solar self consumption and backup usage Tesla’s warranty provides coverage for 70% capacity after 10 years with an unlimited number of cycles.
Additionally, this warranty encompasses the Tesla Gateway, a vital component that facilitates energy management, metering, and monitoring functions for the Powerwall. It manages grid connections, ensures safe disconnection of your home, and initiates backup operations during power outages.
It’s important to note that if you choose not to connect your Powerwall to the app (which significantly limits your ability to monitor electricity usage and optimize energy efficiency), the warranty will only cover a 4-year period.
For further details on the warranty for the Tesla Powerwall 2, please consult the PDF document regarding the warranty for Tesla Powerwall 2.
For more information please follow this link
Clenergy
Clenergy, Australia’s premier producer of solar PV mounting systems, provides a 25-year warranty for their racking systems. This warranty safeguards against material and workmanship defects during standard usage conditions.
For more information please visit this link
Victron Energy
After decades of mastering power challenges with innovation, we know how to create a wide range of robust connected products that keep performing, even in the harshest of climates. This combined with our standard 5 year warranty will provide peace of mind for years to come. And if things go wrong, be assured that our fast and fair repair services offered through our worldwide network of dealers are by your side.
Selectronic
Seletronic goods come with guarantees. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Longi
LONGi Solar’s calibration standards align with those approved by international institutions. The 25-year performance product warranty term is established based on the Technical Standards for Crystalline Silicon Terrestrial Photovoltaic (PV) Modules, as edited by the Technical Research Department.